ZedX terms and Conditions
USE OF THE PLATFORM
This website is operated by (“ZedX” or “Company” or “We” or “Our”). You may be accessing our
Site from a computer or mobile phone device and these Terms of Use govern your use of our
Site and your conduct, regardless of the means of access. These Terms of Use govern all the
products offered on the Site. The Site is only to be used for your personal non-commercial use
and information. Your use of the Site and features of the Site will be governed by these Terms
and Conditions (hereinafter ” Terms of Use “) along with the Privacy Policy, Shipping Policy,
Delivery, Refund, and Return Policy (together ” Policies “) as modified and amended from time
to time. By merely accessing or using the Site, you are acknowledging, without limitation or
qualification, that you are bound by these Terms of Use and the policies, whether you have read
the same or not.
ACCESSING, BROWSING, OR OTHERWISE USING THE SITE INDICATES YOUR
UNCONDITIONAL AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS
AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.
When placing an order, you agree to provide accurate and complete information, including your
name, shipping address, and contact details.
Orders will be processed only under the Cash on Delivery (COD) payment method.
We reserve the right to refuse or cancel any order at our sole discretion, including but not limited
to cases where the product is out of stock, pricing errors occur, or fraudulent activity is
suspected.
Please do not use the Site if you do not agree to any of the terms enumerated in the Terms of
Use or the Policies. You are responsible for ensuring that your access to this Site and material
available on or through it are legal in each jurisdiction, in or through which you access or view
the Site or such material.
INTELLECTUAL PROPERTY
We retain all rights, titles, and interests, including intellectual property rights, related to the
Website and the Platform, such as but not limited to trademarks, designs, and logos. These
Terms do not grant any implied licenses or rights to our copyrights, patents, trade secrets,
trademarks, URLs, domains, inventions, or any other intellectual property. You are only allowed
to use the content for personal purposes and are prohibited from using it for business or
commercial reasons.
Additionally, you must not alter or remove any copyright, trademark, service mark, or other
proprietary notices that are part of the Platform. All current and future rights to any trade
secrets, copyrights, trademarks, or other proprietary materials in the Platform remain exclusively
ours.
PRODUCT INFORMATION
The company attempts to be as accurate as possible in the description of the product on the
Site. However, the Company does not warrant that the product description, color, information, or
other content of the Site is accurate, complete, reliable, current, or error-free. The Site may
contain typographical errors or inaccuracies and may not be complete or current. The product
pictures are indicative and may not match the actual product. In the event of any such
inadvertent inaccuracies, the Company will endeavor to correct the same within the earliest
possible time period.
PRICING INFORMATION
The Company strives to provide accurate product and pricing information, however errors may
occur. Any such errors will be rectified by the Company within the earliest possible time period.
If a product is listed at an incorrect price or with incorrect information due to any inadvertent
technical error, the Company will refuse or cancel any orders placed for that product, unless the
product has already been delivered. In the event that an item is wrongly priced, the Company
will either contact you for instructions or cancel your order and notify you of such cancellation.
All payments will be strictly CASH ONLY.
SUBJECT TO THESE TERMS AND THE POLICIES, PRICES AND AVAILABILITY OF THE
PRODUCTS PROVIDED OR OFFERED ON THE SITE ARE SUBJECT TO CHANGE
WITHOUT PRIOR NOTICE AND AT THE SOLE DISCRETION OF THE COMPANY.
The company may revise and cease to make available any product/ services at any time. In the
event, that the Company is unable to deliver the product to you on time or at all, you will be
notified by e-mail and your order will be automatically canceled due to the unavailability of the
product or at your instructions due to failure to deliver the product on the expected time of
delivery by our delivery partners. The Company will not be liable to pay for any damages in such
an event owing to cancellation of the order or delay in delivery.
USER RIGHTS AND RESPONSIBILITIES
User Rights
At ZedX, we value our customers and are committed to ensuring a seamless shopping
experience. As a user of our website, you have the following rights:
Right to Access: You have the right to browse, explore, and purchase products securely through
our website.
Right to Information: You have the right to access accurate and transparent details about our
products, pricing, warranties, and policies.
Right to Privacy: Your personal information is protected under our Privacy Policy and will not be
shared without consent.
Right to Customer Support: You can reach out to our support team for assistance regarding
orders, returns, warranties, or any concerns.
Right to Fair exchanges and returns: We have a strict exchange and return policy. We do not
offer refunds and only provide exchange solutions for manufacturing defects. Physical damages
are not covered, the manufacturer’s warranty is provided for a year. You are entitled to
exchanges as per our Return Policy, ensuring fair and timely resolution.
Right to Product Authenticity: We ensure that every product we sell is authentic, brand-new,
and meticulously crafted by our in-house manufacturers.
User Responsibilities
To maintain a safe and fair shopping experience for all, users must:
Provide Accurate Information: Ensure that all details entered during purchase, such as shipping
address and contact details, are correct.
Use the Website Responsibly: Do not attempt unauthorized access to the website.
Respect Intellectual Property: All content, images, and trademarks on our website are owned by
ZedX and must not be copied or used without permission.
Adhere to Warranty Policies: Users must follow the stated procedures when requesting
replacements, or warranty claims.
Avoid Abusive Behavior: Maintain respectful communication with our customer support team
and avoid inappropriate behavior.
Compliance with Laws: Users must adhere to UAE’s laws and regulations when using our
platform
DISCLAIMERS
General Disclaimer
ZedX strives to provide accurate and up-to-date information on its website. However, we do not
guarantee that all product descriptions, images, pricing, or specifications are error-free. In case
of discrepancies, ZedX reserves the right to correct errors and update information without prior
notice.
Product Availability
Product availability is subject to change without notice. While we aim to keep our inventory
updated, certain products may go out of stock or be discontinued. ZedX is not liable for any
inconvenience caused due to product unavailability.
Third-Party Links & Content
Our website may contain links to third-party websites for additional information. ZedX does not
endorse, control, or take responsibility for the content, security, or policies of external websites.
Users should exercise caution while accessing third-party links.
Warranty & Liability
All products sold by ZedX are covered under manufacturer warranties. We are not responsible
for any direct, indirect, incidental, or consequential damages arising from product usage,
physical damage, defects. Customers must refer to the manufacturer’s warranty terms for
specific coverage details.
Limitation of Liability
ZedX shall not be held liable for any loss, damage, or disruption caused due to technical
failures, server downtime, cyberattacks, or unforeseen circumstances beyond our control.
Changes to Terms
ZedX reserves the right to modify, update, or amend these disclaimers at any time without prior
notice. Continued use of our website implies acceptance of the revised terms.
Governing Law
These disclaimers and all related policies shall be governed by and interpreted under the laws
of the jurisdiction of The UAE
Refund Policy
No refunds will be issued once a product has been delivered.
In case of a defective product, a replacement or service may be provided after verification.
For further details, refer to our full Return Policy